Bristol Farms

Lindsay G 2 months ago

When did customer service lost its way? Native who grew up working in Santa Monica her entire life from coffee shops to retail stores I was expected to always provide the best service, go above and beyond, not be on my cell phone. Is that too much to ask in this day and age? If I'm going to be spending $150 every time I come in to shop would it be too much to ask one of the three guys at the checkout area to possibly bag my groceries for me after 9 hour work day? I know it's important for "Edgar" and "Edgar Jr" to be chatting it up and deciding who's going to go on break first- but I don't care there's three of you at this register,one of you can do your job because I'm not here to do it or getting paid. I am however helping fund your paycheck. Now if you're paying people over $20 to just do the bare minimum, can I get a job then? Maybe my groceries would be half off?? After 6pm It's every man for himself except for "Edgar." He's more worried about break because he worked so hard doing what??? I don't know...

STEPHANIE RUBIO 3 months ago

I had such a wonderful experience and felt compelled to leave a review. Josh was absolutely amazing and left me smiling the entire time. Not only was he kind, professional, and helpful, but when my kids started getting a little excited, he took the time to tell them a wonderful story that immediately calmed them down. It's rare to meet someone who genuinely goes above and beyond, and his positive attitude made a lasting impression on our family. He provided exceptional customer service and truly made our visit enjoyable. Omg, this sandwich was absolutely amazing! The presentation was perfect, and the taste was even better. Honestly, it was better than Subway, better than Jersey Mike's, and better than a lot of dedicated sandwich shops. It was hands down one of the best sandwiches I've had from any grocery market. Josh, you shot that! Thank you for such a great experience. Josh is a fantastic employee and represented Bristol Farms beautifully. Thank you for such a great experience!

Work Email 3 months ago

During our shopping visit, a male security guard appeared to remain very close to us and follow our movement through several aisles. We were accompanied by our black Goldendoodle service dog and were simply shopping as normal customers. At one point, we briefly asked the guard for help locating an item. He said he did not know and mentioned that part of the store was closed. After that, the close following behavior continued for the remainder of our visit.

Bianca G. Edited 5 months ago

Update:: Selfie patio area of the floors are dirty and the trash cans are undescribably gross there is this weird loud buzzing sound at the accident entrance to the door to the store makes the patio very uncomfortable to sit and enjoy your food and also be prepared to wipe down your own table before you sit to eat Friendly staff, really good hot bar. Had a carrot muffin one of the best I've ever had!! Moist healthy and delicious 😋... The hot bar is sooooo good! 👍 Made a purchase at juice bar and was charged 35 cents for a cup of hot water. Many other places including their own store in Westchester doesn't charge for water even without a purchase. Starbucks will give you a all the water you want with a minimum purchase and sometimes free refills such as in MDR for coffee if you have it there. I was like really?? Bran muffins at both locations need help. Who is the baker? Move this baker to a different dept quick! In Westchester supper dry and falling apart. Needs eggs to bind ingredients but I don't think any in there or are they measuring correctly?? They are listed in the ingredients. Awful 😞 had one from Santa Monica today and I forced myself to finish it but it was

Mariana Moraes a year ago

This is such a lovely store! Everything feels fresh and organic, and they truly have the best meat selection among all the markets I’ve tried. It is definitely on the pricier side, but absolutely worth it for the quality you get. This location is clean, well-organized, and the staff is always friendly and helpful. Highly recommended!